As reported earlier, Google’s email service better known as Gmail suffered a major setback in terms of loss of user data which affected thousands of users worldwide. Gmail users woke up to a nightmare when they logged in to find their inbox with no emails, displaying just the “Welcome to Gmail” email. Thousands flocked into the support forums to report the issue and obviously to discover a solution in return.

The Google Team was amazed to see users reporting on the issue and was ordered to work out the actual reasons. In a blog post, Google explained the actual reason to what caused this huge loss to users data.

The internet search giant blamed a storage software update which was responsible for causing a limited number of Gmail users to lose email data while the company promised full functionality to be back soon. Only a handful of customers being 0.29 percent of the user base were affected by the issue, which sums up to 40,000 user accounts.

The good news is that email was never lost and we’ve restored access for many of those affected. Though it may take longer than we originally expected, we’re making good progress and things should be back to normal for everyone soon.

Moreover, Google keeps multiple copies of data in multiple data centers but sometimes software bugs can affect several copies of the data. As soon as the company realized the software update behind the actual cause, immediate stop on deployment was ordered and the Gmail service was reverted to the old software version.